NocNoc strengthened customers confidence with AppMan Background Checker

Usually, NocNoc’s technicians are selected through on-site inspection or visits to the job site, which can only monitor the quality of work, skills, and responsibility, but cannot determine whether or not each technician has a criminal record.

With AppMan Background Checker, technicians can simply verify their identities and sign consent documents on their own mobile devices. In addition, AppMan Background Checker is one of how customers’ confidence can be strengthened. Since service is based on people, trust and confidence are crucial aspects that increase customers’ trust in NocNoc.

“In addition to the customer’s desire for experienced technicians, the technician must be dependable and trustworthy. This means that they cannot have a history of risky behavior. Previously, criminal background checks were difficult to implement because they required document preparation, identification cards, and the signature of documents, which were then submitted to the Thai Police and could take from 15 days up to a month to receive the results. To avoid wasting travel time for every case, there is an additional period for gathering documents that are not included. The process caused difficulties for the whole company and the technicians,” Mr. Chatchawan said.

NocNoc intends to conduct 100 %criminal background checks on each employee, AppMan Background Checker will enable companies to check employees more quickly because it can reduce many limitations and simplify company operations. Moreover, NocNoc as a platform does not store paper documents. Asking technicians to sign a copy of the document at the physical place is complicated and time-consuming. Therefore, APPMAN’s service simultaneously responds to the company, the customer, and the technician.

Customers are assured that NocNoc technicians have no criminal records. After the company introduced this selling point into the platform customer satisfaction increased. Before APPMAN Background Checker, customers already had a certain level of confidence, however, with AppMan’s solution customer confidence and trust increased.