Tokio Marine Safety Insurance Choose APPMAN E-Inspector to enhance the ease of purchasing insurance for customers.

Tokio Marine Safety Insurance conducts car inspections for approximately 10,000 new vehicles per month by dispatching inspectors to meet with customers at the appointed time and location therefore the challenge is being unable to serve every group of customers such as customers that use their vehicles to travel throughout Thailand, or at places located far away, making it difficult to schedule an appointment. In addition to Covid-19, customers have concerns about meeting with acquaintances and entering their homes or the appointed location.

Therefore the company desired to create a positive experience for customers in every aspect of the service. Tokio Marine Safety Insurance collaborated with AppMan to develop solutions to satisfy the requirements of customers and increase the working proficiency of the agents. The solution enables the company to conduct 100% of online car inspections through video calls in an official channel that is highly secure and trustworthy along with the company staff giving customers advice.  

Tokio Marine Safety Insurance wanted to deliver a great experience to customers in every area, therefore the company selected AppMan E-inspector to help transform car inspection to be easier. E-inspector allowed the company to utilize resources and increase its competitive edge. “Customers can have their cars inspected online by themselves through a trustworthy source. It also reduces the time of the insurance consideration process and helps build confidence for customers in using the service in addition to delivering services to every group of customers”.